SFR Repair & Maintenance Benchmarking Report
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Benchmarking Repair & Maintenance Performance in SFR
How do your R&M operations stack up? Lessen’s proprietary data reveals how top operators are managing cost, speed, and quality across 680,000+ work orders.
For Single Family Rental operators, repair and maintenance isn’t just an expense, it’s a strategic lever. R&M directly impacts NOI and is one of the most important factors in whether residents choose to renew. But most operators don’t have the visibility they need to evaluate how their R&M program stacks up, or where the opportunities to improve really lie.
With more than $470 million in vended spend analyzed, Lessen’s benchmarking effort reveals how R&M costs and outcomes vary across the SFR landscape. Drawing from structured work order data across Lessen’s platform and beyond, this case study sheds light on how forward-looking operators are using better data, process, and scale to drive results.
Content Download Page SFR - Benchmarking
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Download White Paper: How much should your R&M program cost?
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InternationalAfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntigua and BarbudaArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCote d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFederated States of MicronesiaFijiFinlandFranceFrench GuianaFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinePanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarReunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint Martin (French Part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTristan da CunhaTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe
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What's Inside?
- Analysis of over 680,000 work orders across major SFR markets
- Per-work-order cost breakdowns by category, including General Maintenance, HVAC, and Plumbing
- Regional spending trends, from the Sunbelt to the Midwest and coasts
- Real-world benchmarks for total annual spend per home
- Insights into technician efficiency and avoided work order volume
Key Takeaways:
- Total vended spend per home ranges from $1,000 to $3,100, depending on market and operations
- General Maintenance and HVAC are the highest-cost categories across portfolios
- Time-to-complete and resident satisfaction vary more by category than by operator
- Operators with stronger preventative strategies reduce unnecessary work orders by 10–20%
- Lessen clients drive significant savings by combining technology, managed services, and national scale