Property Maintenance & Facilities Management
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2 years
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1 minute
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2 years
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2 years
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365 days
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365 days
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90 days
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Persistent
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90 days
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Until cleared
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Local Storage
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The Operating Platform for Facilities Management and Property Services
Stop managing work orders. Start managing outcomes.
Lessen runs property services end to end, pairing Aiden, Lessen's intelligence, with a nationwide vendor network of real crews on the ground, so your total cost to maintain goes down and nothing falls through the cracks.
Find your solution
“Intake used to sit for days. Now it's triaged and dispatched before I open my laptop.”
“For once I can see a roof replacement and a leaking faucet in the same queue.”
“One dashboard, every market. I stopped chasing regional vendors by phone.”
“Turn times dropped because nothing waits on a phone call anymore.”
“Same process whether it’s one unit or ten thousand.”
“Residents feel it first. Response time is the thing they actually notice.”
3M
Work orders completed annually
150
Metro areas served
34K
Vendors in network
1.8M
Property portfolio reach
Case study
Case study
Case study
There’s a Better Way to Run Property Operations
Most property operations run on phone calls, scattered vendors, and spreadsheets. Lessen replaces the patchwork with one system that runs the work from request to verified completion.
Traditional Approach
Work moves through whoever picks up the phone
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Status lives in calls, emails, and separate portals -
Every market runs to a different vendor standard
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Invoices arrive after the work, with no verification
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Leadership sees problems after they’ve already compounded
The Lessen Way
Work moves through one system, from request to verified completion
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Every request moves through one workflow, start to finish -
All vendors are held to one performance standard
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Completion and invoices are verified before the job closes
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Portfolio leaders see what's moving, blocked, and complete in real time
ONE CONNECTED PLATFORM
Every work type, one operating model, one set of results
Whatever the job, from a reactive repair to a multi-year capital program, it runs through the same network, technology, and operations. One way in, one set of results out.
What we run
Reactive repairs
Recurring & preventative
Turns & renovations
Capital projects
Asset management
Procurement
How we do it
Vendor network
34,000+ vetted vendors across every trade, held to consistent standards.
Technology
Every workflow: intake, dispatch, execution, billing, runs through the same connected system, so nothing gets tracked in a separate tool.
Operations
A dedicated team holds every job and every vendor to the same standard, so execution doesn’t vary by market or by who’s on shift.
Lessen AI
AI runs underneath all three - where work drags
What you get
89% first-time fix
48% fewer reactive work orders
40.5% faster capital projects
4.8/5 average satisfaction
Hidden cost recovered
One view of your portfolio
Proven across millions of real work orders
Case Study
Cutting Temporary Unit Spend Through Process Discipline
Case Study
A Multi-Year Roadmap to a Real Estate Savings Glidepath
Case Study
Scaling Boutique Healthcare Clinics Without Scaling Facilities Headcount
Case Study
Driving Consistency Across a Shifting Retail Telecom Footprint
“I have been a vendor with Lessen for over 7 years. During that time they have always treated me fairly, paid promptly and competitively. Everyone is nice at HQ and overall my favorite facilities management company.”
Chris Mah
Vendor, 7+ years
On average, Lessen resolves 89% of service requests on the first visit. No callback, no second trip, no added cost.
89%
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Rhonda Strahm\
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AEG Vision
START HERE
Tell us about your property challenges
Describe your situation and Lessen points you to the right solution. No form required.
Find solution
HVAC keeps breaking down at the worst time Invoices don’t match the workVendors are inconsistent across marketsWe can’t see status across locationsAfter-hours emergencies overwhelm our team
One Operating Platform
Intelligence at every step, from intake to invoice
Every stage of the work: from the first request to the final invoice, runs through the same system, with intelligence built into each step.
Intake
Dispatch
Execution
Verification
Pricing Controls
Smarter Intake
Aiden, Lessen Intelligence reviews each request as it comes in, clarifying the issue, identifying the right trade, and routing it correctly before a vendor is ever dispatched.
Smarter Dispatch
Aiden, Lessen Intelligence matches every job to the right vendor based on trade, location, and past performance, so the vendor dispatched first is usually the right one.
34%
Faster dispatch-to-completion (for Aiden-adopting clients)
Smarter Execution
Aiden, Lessen Intelligence tracks every job while it's in progress, flagging delays before they turn into missed SLAs, so nothing falls through the cracks between dispatch and completion.
40.5%
Faster completion on multi-trade projects (for Aiden-adopting, multi-trade work)
Smarter Verification
Aiden, Lessen Intelligence checks completed work against the original request and photo evidence before a job is marked done, catching mismatches before they ever reach an invoice.
Smarter Price Controls
Aiden, Lessen Intelligence structures proposals and invoices around Resolution Codes, connecting standardized scope to pre-agreed pricing by trade and market, so teams can compare like-for-like work, flag exceptions, and keep pricing fair and consistent across locations.
Same system, flexible model
Whether Lessen runs the work with you or your team runs it through Lessen 360, the same operating system connects the workflow.
Every job improves the next
Each completed work order strengthens the data behind future routing, cost control, asset visibility, and planning.
Every party connected through one operating system
Owners, residents, vendors, and Lessen's own operators run every job from the same system, from intake to invoice.
Owners & asset managers
Track every job and cost across the portfolio in real time, without chasing updates.
Residents & tenants
Report an issue and follow it through to completion in one place.
Vendors & technicians
Get matched to the right jobs, coordinate the work, and get paid faster.
Lessen operators
Run and oversee the work, keeping jobs moving so you can focus on what matters most
Optimize Operations
Control Budget
Total Transparency
Increase Efficiency
Manage Jobs
Inform Dispatch
Streamline Communications
Lower Costs
One centralized system
Only what needs your attention gets surfaced. Lessen's intelligence runs the rest on a playbook built from 40M+ real work orders.
Total cost to maintain
Reduce the hidden cost of maintaining your portfolio
Most of your cost isn't in the work order. It's in everything around it. The old model optimizes the cost per job; Lessen optimizes the total cost to maintain.
Without Lessen
Most owners only see the cost per job, while delays, rework, and coordination costs add up in the background
With Lessen
Lessen improves every stage of the work to reduce avoidable spend and lower your total cost to maintain.
Lessen reduces the hidden costs with measurable results
602
Work orders avoided through self-fix recommendations and duplicate logic: jobs that never needed to happen.
Up to 12%
Higher first-time fix rate means fewer callbacks, less rework, and fewer vendors dispatched to the same job twice.
34%
Faster dispatch-to-completion across every work type. Less time waiting on the right vendor while the location stays offline.
Auto-tracked
Lessen flags covered repairs before they're billed as new spend. Each one is documented, claimed, and resolved.
Ways to use Lessen
Your operation, your call.
Managed by Lessen, managed by you, or one service at a time. However you want to run it, Lessen fits the model.
Managed by Lessen
Lessen coordinates execution end to end, from intake through completion, billing, and reporting.
Best for
Enterprise portfolios and teams reducing internal coordination.
Service by service
Bring in Lessen wherever coverage, capacity, or consistency are needed, whether that's one service or as much support as your team needs.
Best for
Teams that need to fill specific gaps, whether that's one service or added capacity, without handing over the whole program.
Managed by you
Your team runs the work directly, with Lessen's workflows, visibility, and intelligence behind it.
Best for
Teams that want control while standardizing operations.
Not sure which model fits your operation?
Answer a few questions about your team and portfolio, and Lessen points you to the right model.
Find your solution
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WHO WE SERVE
Property services for every portfolio type
From retail and financial services to single-family and multifamily housing, Lessen supports property services across every major commercial and residential vertical.
Retail Banking and Financial Services Industrial and Storage Light Healthcare Food Service and Convenience Single Family Homes Multifamily and Student Housing Manufactured Housing Hotels
Featured resources
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Article\
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Take Control of Maintenance Spend Before It Controls Your Budget\
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Read now
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Article\
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What Deferred Maintenance Really Costs Rental Property Owners\
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Read now
Frequently asked questions
What is Lessen?
Does Lessen serve both commercial and residential property operators?
How is Lessen different from a generic property management platform?
What technology powers Lessen, and is it your own?
Is Aiden a chatbot or a separate tool I have to use?
See how Lessen would work for your portfolio.
Tell us how your portfolio runs today, and we'll show you exactly where Lessen fits, the full program, a few service categories, or just the platform
Find your solution
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