Programmatic HVAC: Faster Capital Replacements at Scale
A national multifamily owner implemented a programmatic HVAC replacement strategy using market-density crews, unit-level asset tracking via One by Lessen™, and repeatable install days to complete 496 projects worth $2.2M across multiple markets in 13 months with under 1% recall rate and an average vendor install pace of 3 units per day, effectively accelerating capital replacements while minimizing costs and resident impact.
Programmatic HVAC: Faster Capital Replacements at Scale
Overview
A multifamily HVAC replacement wave is a race against the calendar — every day a unit sits on the list is another day of rising utility costs and resident complaints. This national multifamily owner had to replace aging HVAC across several major markets at once without overwhelming on-site teams, and lacked the unit-level asset data to plan replacements and track warranties.
The Challenge
• Replacement waves had to move fast • Metro-by-metro vendors added price variance • Thin unit-level data hindered planning
The Solution
• Market-density crews raised throughput • Unit-level asset capture in One by Lessen™ • Repeatable install days, volume pricing
Results & Highlights
$2.2M Replacements Delivered Completed over the past 13 months across multiple markets through one coordinated program.
496 Total Projects Total HVAC replacement projects completed across the program to date.
<1% Recall Rate Still holding below 1% as the program has scaled, reflecting sustained quality control and reduced rework and warranty exposure.
Aging units replaced before residents ever feel the heat.
3 Units/Day Avg. install pace per vendor
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