Pet-Care Retailer HVAC Performance Case Study
A leading pet-care retailer with over 1,000 locations improved HVAC performance by cataloging 22,700+ assets, implementing quarterly proactive maintenance, and tracking work quality, resulting in over $1 million saved on temporary cooling rentals, 48% fewer emergency cooling failures, and a 65% shift toward proactive maintenance within six months, thereby ensuring safer environments for animals and staff while reducing costs.
A Leading Pet-Care Retailer: HVAC
Performance, Reimagined
Overview
In grooming, veterinary, and boarding areas, HVAC isn't a comfort feature — it keeps animals safe and staff working. This pet-care retailer runs 1,000+ locations with complex humidity and airflow demands, and reactive failures drove frequent “not cooling” calls and costly temporary cooling rentals, especially in corrosive coastal markets. It needed proactive, data-backed maintenance.
The Challenge
• 1,000+ sites with complex humidity and airflow • Frequent “not cooling” calls and rental costs • Coastal corrosion accelerated equipment failure
The Solution
• Cataloged 22,700+ HVAC assets; 6,500+ past life • Quarterly PMs on airflow, filters, coils • Tracked time-on-unit; auto-recalled poor work
Results & Highlights
$1M+ Hard-Dollar Savings Temporary cooling rental spend cut by more than $1M in six months ($2.05M to $1.03M).
48% Fewer Emergencies Fewer reactive “not cooling” calls — 1,925 fewer emergencies disrupting revenue-critical care areas.
65% Proactive Shift HVAC work shifted toward proactive maintenance, improving cost predictability in under six months.
HVAC that protects the animals in its care, not just the budget.