National Retail Bank Facilities Management Case Study
A national retail bank improved facilities management by replacing unqualified providers with guaranteed regional coverage, auditing workflows and work orders, and implementing a data-driven approach that resulted in 8% annual savings, 99% service satisfaction, and doubled spending with local Disadvantaged Business Entities while completing 14 capital projects.
A National Retail Bank: Better Performance, Lower Spend
Overview
Years of subpar facilities performance left this bank paying more for less. With thousands of locations nationwide, unqualified providers and thin expert support drove inconsistent work and uncontrolled spend. Lessen took over facilities operations with a consultative, data-first approach built on the bank's own work order history.
The Challenge
• Unqualified providers underperformed • Spend ran uncontrolled portfolio-wide • No expert support or guaranteed coverage
The Solution
• Workflows and work order history audited • Guaranteed provider coverage in every region • Billed only for services needed, when needed
Results & Highlights
8% Annual Savings Annual savings delivered by ending expensive full-time contracts with ineffective providers and removing waste.
99% Service Satisfaction Satisfaction with recurring services, supported by guaranteed provider coverage in every region, even at peak demand.
Doubled DBE Spend Spend with local Disadvantaged Business Entities doubled, alongside 14 completed capital projects.
Performance and spend, finally under control.