Modernizing Work Orders for a National Health Care Retailer
A national health care retailer modernized its facilities management by replacing phone and spreadsheet-based work order tracking with the centralized One by Lessen™ platform featuring GPS-verified photo proof and standardized processes, resulting in 10% direct cost reduction, 73% indirect cost reduction, and $250K annual savings from retiring legacy software.
From Spreadsheets to Data:
Modernizing Work Orders
Overview
Facilities management run on phone calls and spreadsheets can survive a handful of locations — it collapses at national scale. This health care retailer, operating hundreds of locations, had no consistent data, no performance metrics, and a legacy tool that stored lease documents but captured no work order data. Leadership wanted a modern, data-driven view of the portfolio.
The Challenge
• Work orders tracked by phone and spreadsheet • Costly tool captured no work order data • No standard for completion or billing checks
The Solution
• Work orders centralized in One by Lessen™ • GPS-verified, timestamped photo proof • Quarterly reviews and portfolio benchmarking
Results & Highlights
10% Direct Cost Reduction Lower direct work order costs across the portfolio.
73% Indirect Cost Reduction Trip charges, process inefficiency, and management overhead cut through centralized execution.
$250K Annual Savings Recovered by retiring inefficient legacy software spend.
A portfolio that can finally be measured.