Medical Aesthetics Chain Operations Optimization
A medical aesthetics chain with over 350 clinics optimized operations by consolidating facility management under One by Lessen™, reducing reactive maintenance spend by 24%, saving $650K annually, completing priority work orders 1.5 days faster with high first-trip fix rates, and enabling clinical staff to focus on patient care instead of facility issues.
Smooth Operations: Medical
Aesthetics Chain Optimization
Overview
In medical aesthetics, the treatment room is the product — a maintenance issue erodes the exact confidence patients are paying for. This client operates more than 350 locations and handled facility issues through multiple outside vendors, creating inconsistent quality and pulling clinical staff off patient care. It needed one accountable partner to resolve issues fast and control cost.
The Challenge
• 350+ clinics, multiple vendors, mixed quality • Downtime disrupted patient access and revenue • Clinical teams pulled onto facility issues
The Solution
• FM consolidated under One by Lessen™ workflow • Patient-first scheduling limited disruption • Temporary AC for laser rooms within hours
Results & Highlights
24% Reactive Spend Reduction Reactive maintenance spend reduced, helping limit disruption across the 350+ clinic portfolio.
$650K Annual Savings Annual savings delivered while service quality improved across the 350+ location portfolio.
1.5 Days Faster Faster completion on priority work orders, with 77% fixed in one trip and a 4.5/5 average on-site rating.
Clinical teams focused on patients instead of facilities.