Lessen360™
Lessen360™ is a maintenance management system designed for residential and commercial real estate that integrates seamlessly with existing PMS to transform reactive, fragmented maintenance operations into proactive, efficient workflows by providing full visibility into technician capacity, smart scheduling, automated updates, and data-driven vendor performance tracking, ultimately reducing costs, improving resident retention, and minimizing repeat service calls.
Your maintenance budget is reactive. Your residents leave because small issues become big ones. Your techs waste time on preventable callouts.
Lessen360™ catches problems before dispatch — so you spend less, retain more, and stop firefighting.
Integrates with your PMS. No migration, no downtime.
Built by operators. Proven at scale.
360 is built on 20+ years of running maintenance for some of the most demanding portfolios in residential and commercial real estate.
What more could your maintenance operation achieve with the right system behind it?
Better intake means techs arrive with what they need and close jobs on the first visit. Automated updates go out without your team doing anything. Less friction for residents, fewer repeat dispatches for your team.
What changes when you run on 360
Seven ways the day-to-day shifts — from reactive and manual to proactive and automatic.
Without Lessen360
- Working across multiple systems with no visibility into capacity — techs cherry-pick easy jobs and priorities get missed
- Units sit vacant longer than they should — every extra day is revenue you're not collecting
- Vague intake leads to repeat visits — techs arrive without context and residents wait longer than necessary
- Residents, vendors, and techs call constantly for updates — your team wastes hours answering the same status questions
- Vendor performance tracked on gut feel — no data on response time, quality, or whether a proposal price is fair
- No full picture of what a unit, appliance, or location has already cost you — history lives in disconnected systems
- By the time the P&L tells you something's wrong, it's too late to act — getting to answers takes days of manual work
With Lessen360
- One system. Full visibility into capacity, workload, and priorities — every tech works the right job, in the right order
- Smart scheduling keeps every turn moving — the next task dispatches the moment the last one closes
- Smart intake filters what doesn't need a tech and gives your team everything they need to close on the first visit
- Automated updates go to everyone — your team stops being the communication hub and gets their days back
- Every vendor scored on speed, completion rate, and first-time fix — AI flags bad proposals before you approve
- Complete history at every level — work order, appliance, unit, and location — every dollar, every visit, every pattern
- Real-time dashboards surface what's trending wrong while you can still do something about it — no spreadsheets, no surprises
No handoff is invisible. No data lives outside the system.
Maintenance breaks in the handoffs — between residents, your team, your vendors, and the systems they're working out of. 360 connects the whole chain, so context, communication, and accountability travel with every job.
Residents
Use your existing resident experience or use Lessen's AI-guided intake to get better, more complete information from the start.
In-house techs
Techs see job details, unit history, and structured documentation tools. They arrive prepared with context and parts.
Existing PMS
Your property management system stays exactly where it is, and your data flows in and out of 360 without disruption. You get the operational visibility and workflows of 360 layered on top of the system your team already knows.
3rd party vendors
Vendors get real-time access to status, schedules, and next steps. Performance scorecards track their work so you can hold them to the same standards as your in-house team.
Lessen network
Lessen 360 gives you direct access to Lessen's network of 30,000 vetted vendors. The result: a 4.8 resident satisfaction score on work orders and a 64% first-time fix rate, without adding headcount or managing vendor relationships from scratch.
Lessen's playbook makes it trustworthy. Our AI makes it smarter.
360 gives you Lessen's operational playbook — 20+ years and 40M+ work orders of hard-won knowledge, encoded into your operation from day one. Aiden, the AI inside 360, is embedded in the specific moments where experience showed us intelligence improves outcomes most.
Intake & Dispatch
Better intake. Better first-time fix rate.
AI-guided intake filters what doesn't need dispatch and makes sure the jobs that do go out have everything the tech needs to close on the first visit.
Dispatch that thinks. Turns that move.
Aiden routes on skills, certifications, and proximity — the same logic built to dispatch millions of work orders for one of the largest in-house teams in the country. Make-ready tasks dispatch the moment the last one closes.
Vendor Management
Know the price before you say yes.
NTE controls and AI benchmarks run on every proposal. Aiden flags anything out of line before you approve.
Your vendors, scored on every job.
Response time, completion rate, first-time fix, callbacks — tracked automatically. Aiden flags the underperformers before you send them back.
Visibility & Intelligence
Know the full history of every asset.
Every work order stays tied to the address — appliances, HVAC, recurring issues, total spend. When a pattern emerges, Aiden surfaces it before you send another tech for the same problem.
Don't wait for the P&L to tell you.
Spend by vendor, work type, and unit — with Aiden surfacing what's trending wrong while you can still act on it.
Pre-built automations or build your own with AI.
360 comes pre-loaded with the automations we built running maintenance across 150,000+ locations — storm prep flags, vendor follow-up triggers, stalled job escalations, and more.
The business case for 360
360 connects every part of the maintenance chain — so nothing falls through the cracks. The result: a measurably better operation.
- Of non-renewals trace back to poor maintenance, the most controllable cause.
- NOI recovered when turns shrink from 20 days to 5 — and techs close more work every shift.
- Saved per home per year using predictive spend controls and proactive vendor oversight
- Faster to stand up a new market operation using 360 instead of our playbook and Lessen's vendor marketplace
Estimate the savings Lessen360 could unlock across your portfolio.
Go at your pace. We'll be with you the whole way.
Change management is hard. We know — we've run this operation ourselves. Some teams go live in four weeks. Others need six months. Both work. What doesn't work is a platform with no one behind it.
Every 360 customer gets a dedicated Client Success Manager — from day one through every feature rollout and beyond.
How we support your rollout:
Your team
Role-specific training for your back office, in-house techs, and coordinators — built around how your team actually works, not generic platform walkthroughs.
Your vendors
Vendor onboarding so your third-party partners are set up, trained, and accountable from day one.
Your residents
If you're using the Lessen resident app, we support you through the rollout so the transition is seamless from day one. Residents will feel the difference immediately.
Your existing systems
360 integrates directly with Yardi, Entrata, RealPage, and more. No rip-and-replace required. Your PMS stays in place and your data flows through.
More than software. The full Lessen ecosystem.
360 is the platform. But Lessen is the whole operation behind it — managed services for when you need work done, and a marketplace that drives real savings on every job.
Managed Services
When you need work done, dispatch it directly to Lessen. We handle the work from dispatch through to invoice. Take advantage of our network of 30K vetted vendors and our operational team.
- 4.8 Resident satisfaction on work orders
- 64% First-time fix rate
Availability varies by market — contact us to confirm coverage in your area.
Lessen Marketplace
Discounted rates on parts and materials from Goodman, Lowe's, Amazon Business, Daikin, and more.
Real buying power on every job — with full price transparency, enforced spending controls, and savings that show up on every invoice.
Early Pay
360 can pay for itself. Lessen's Early Pay program gets your vendors paid faster with no changes to your cash flow or processes, while generating revenue that directly offsets your platform costs. When vendors get paid on time, they show up on time. Everyone wins.
Program revenue can offset the cost of your 360 subscription.
You deserve better. Let's prove it.
The operators closing the gap on maintenance costs, turns, and resident retention didn't get there by waiting. Book a demo — we'll show you what's possible in yours.
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