Lessen R&M Solutions: Fully Managed and On Demand Property Services
Lessen R&M Solutions offers fully managed and on-demand property repair and maintenance services for residential real estate, leveraging AI-powered work order management software, a vast network of qualified vendors and in-house technicians, and a procurement marketplace to streamline operations, reduce costs by up to 50%, and enhance tenant satisfaction across over 3 million client-owned properties in 150 metropolitan markets.
Unleash R&M Solutions fully managed or on demand
48031
Ignite performance with fully managed and on demand services
Streamline and scale your business while reducing the time, expense, and hassle of repairs and maintenance. Increase agility, maximize profits, and increase resident satisfaction with breakthrough, technology-enabled property services.
properties owned by clients
3M+
Work orders performed annually
34K
4.7/5.0
Qualified vendors supplemented by in-house technicians
Tenant satisfaction score
150
Metropolitan markets served
Serving the Residential Real Estate Market
Rely on proven quality and performance. Lessen empowers iconic, enterprise-level brands with property services at scale.
Single family Rental
Multifamily & Condo’s
REO
Homebuilders
Home Warranty Providers
Our Offerings
Repairs & Maintenance, Scheduled Services
HVAC, plumbing, handyman, appliance repair services, reactive services, landscaping, cleaning, recurring floor care
Vacant Property Services
Turns and capital projects for units, common areas, interiors, exteriors, project close-outs
Procurement marketplace to access thousands of products and materials. Save 18-50% as compared with prevailing retail prices
Lessen Marketplace NEW
Lessen Work Order Management Software
AI-powered cloud-based software for property maintenance, optimizing work schedules and technician dispatch, delivering 360-degree visibility through a shared resident, staff, and third-party vendor app experience
Why Lessen?
Leverage a powerful platform
• 24+ year track record
• Over $200MM invested in technology
• Up to 80% of work orders auto-dispatched
• Subject-matter expertise
• Dedicated account mgmt. & institutional-level reporting
Minimize operating costs
• ~20% work order avoidance through virtual assistance
• Scaled purchasing power
• Reduced back-office spend
• Advanced analytics/actionable insights
Drive satisfaction and retention
• 24/7/365 service support • 4.7/5.0 resident satisfaction
score
• 4.8/5.0 mobile app rating • 15 minute median time from work order intake to vendor dispatch
Scale with our nationwide network
• 150+ MSAs served
• 34K+ qualified vendors
• 125+ in-house technicians • Seamless ability to scale up
Unleash R&M Solutions fully managed or on demand
One JAMES MURRAY MANAGEMENT SOLUTION
Maintenance R267822 SHOWN ONLY EITS in Michigan Area 1055 W. Michigan Ave. Milwaukee, WI 53210
Connections Project Scope Work Orders Media
Home Transfer Status 400 400 400 400 400
Work Order Name In Progress
Work Order Name In Progress
Work Order Name In Progress
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Focus on growing your business while Lessen takes on maintenance management with breakthrough services and technology. With Lessen, you can make smart, agile moves tapping into real-time insights and gain access to our pre-qualified national network of 34,000 vendors and technicians. Whether fully-managed or on demand, Lessen has you covered.
| FULLY MANAGED | ON DEMAND | |
|---|---|---|
| Access to 34K Vendor Network | ||
| 55+ Trades | ||
| Portal Access and real-time status | ||
| NTEs / SME Review | ||
| Customized Reporting | ||
| Vendor Access to Lessen Procurement | ||
| AI-based | ||
| Work Order Intake | ||
| Account Management point of contact | ||
| 24/7 Call-center (intake, updates) | ||
| Resident App (intake, updates) | ||
| In-house Technician Optimization | ||
| Custom Integrations | ||
| Streamlined back-office |
On demand R&M Pricing
By leveraging Lessen’s procurement platform, vendor network, and data-driven insights, you can reduce both your indirect costs, and your direct material costs while simplifying how you care for properties at scale.
Common Tenant Repairs*
Replace water heater $1,345
Replace garbage disposal $265
Clean condenser coil $65
Replace dual run capacitor $65
Replace GFCI outlet $65
Replace ceiling fan $190