Lessen Residential Pool Program

Centralized pool operations for distributed residential portfolios. Reliable, documented, and fully managed pool care at scale.

Pools represent one of the most service-sensitive amenities in single-family rental portfolios, where service quality, documentation, and response time directly infl uence resident satisfaction and long-term asset performance.

Lessen’s Residential Pool Program provides centralized oversight of recurring service and reactive support across markets, replacing fragmented vendor management with a single, accountable partner, so you always know your pools are clean, compliant, and cared for.

Service Framework

Lessen establishes a consistent service model across every market, combining standardized care, documented verifi cation, and simplifi ed repair workfl ows.

Standardized Weekly Service: Most homes are serviced weekly, with select markets shift ing to a biweekly cadence in fall and winter. Monthly fi lter and seasonal cleanings are included.

Documented Every Visit: Time-stamped photos and chemical readings are required for each service. Video inspections are available in any market when applicable, allowing technicians to document and explain issues (ex. Showing why a fi lter cartridge requires replacement). [Image: Im0]

Resident-Aware Scheduling: Consistent service days are assigned by location, so residents know when to expect service and can plan access accordingly.

Reactive Repairs, Simplifi ed: Green-to-clean events and equipment issues are routed back to the same servicing affi liate, preserving context, speeding resolution, and reinforcing accountability.

PARKS AND RESORTS

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Lessen Residential Pool Program

Governance & Documentation

Every visit creates a clear proof-of-work trail. Operators can see when service occurred, who was on site, and what was completed supported by photos, chemical readings, and video inspections. This documentation helps distinguish between vendor performance, resident behavior, and external events, enabling accurate chargebacks and stronger performance management.

Program oversight is supported by dedicated pool specialists who monitor affi liate performance, review service ratings and coach vendors to maintain consistent quality standards across markets.

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Operational Scale

8,213 total pools under management, representing growth of 400+ locations year-over-year

4,000+ pools serviced monthly across major SFR portfolios

4.5/5 average service rating in a high-expectation service category

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Regional pricing advantages for smaller operators through national scale

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residents for pool service service category national scale

Portfolio Fit

Single-family rental portfolios

management, representing monthly across major SFR

Teams seeking better visibility, consistency, and fewer service escalations

Operators charging residents for pool service

Working with Lessen

Organizations evaluating how to standardize pool operations across distributed portfolios can engage with Lessen to review service coverage, documentation standards, and regional pricing models.

<u>Contact Lessen</u> to explore how centralized pool management can support greater visibility, consistency, and portfolio-level oversight.