Lessen Property Maintenance & On-Demand Services Overview
Lessen Property Maintenance & On-Demand Services offers a technology-enabled platform serving over 1 million properties across 150 metropolitan markets, providing scalable repair, maintenance, and vacant property services through a network of 34,000 qualified vendors and in-house technicians, supported by AI-powered work order management software that enhances operational efficiency, reduces costs by 18-50%, and achieves a 4.7/5 tenant satisfaction score for residential real estate clients including single-family rentals, multifamily condos, REO, homebuilders, and warranty providers.
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Maintenance R26782 Berkshire Ave 10th Floor 100 West 45th Street Berkshire, MA 01903
Overview Project Scope Work Orders Status
Naming Order Status Work Order Name tendering name Work Order Number tendering name Work Order Status tendering name
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Complement property maintenance with On demand services from Lessen
Streamline and scale your business while reducing the time, expense, and hassle of repairs and maintenance. Increase agility, maximize profits, and increase resident satisfaction with breakthrough, technology-enabled property services.
1M+ properties owned by clients
3M+
Work orders performed annually
34K
4.7/5.0
Qualified vendors supplemented by in-house technicians
Tenant satisfaction score
150
Metropolitan markets served
Serving the Residential Real Estate Market
Rely on proven quality and performance. Lessen empowers iconic, enterprise-level brands with property services at scale.
Single family Rental
Multifamily & Condo’s
REO
Homebuilders
Home Warranty Providers
Our Offerings
Repairs & Maintenance, Scheduled Services
HVAC, plumbing, handyman, appliance repair services, reactive services, landscaping, cleaning, recurring floor care
Vacant Property Services
Turns and capital projects for units, common areas, interiors, exteriors, project close-outs
Procurement marketplace to access thousands of products and materials. Save 18-50% as compared with prevailing retail prices
Lessen Marketplace NEW
Lessen Work Order Management Software
AI-powered cloud-based software for property maintenance, optimizing work schedules and technician dispatch, delivering 360-degree visibility through a shared resident, staff, and third-party vendor app experience
Why Lessen?
Leverage a powerful platform
• 24+ year track record
• Over $200MM invested in technology
• Up to 80% of work orders auto-dispatched
• Subject-matter expertise
• Dedicated account mgmt. & institutional-level reporting
Minimize operating costs
• ~20% work order avoidance through virtual assistance
• Scaled purchasing power
• Reduced back-office spend
• Advanced analytics/actionable insights
Drive satisfaction and retention
• 24/7/365 service support • 4.7/5.0 resident satisfaction
score
• 4.8/5.0 mobile app rating • 15 minute median time from work order intake to vendor dispatch
Scale with our nationwide network
• 150+ MSAs served
• 34K+ qualified vendors
• 125+ in-house technicians • Seamless ability to scale up
Unleash the Power of Lessen On Demand R&M Solutions
Lessen resident maintenance stress
Rely on best-in-class services and technologies driving results across over a million properties Count on service guarantees backed by expertise and millions of service tickets completed annually Boost occupant satisfaction and retention with the speed and services behind our 4.75-star resident satisfaction score Avoid downtime with 24/7/365 in-house coverage Focus on your Eliminate the hassle of sourcing, vetting, and coordinating with business without multiple vendors, tenants, and landlords and drive the best possible results sooner with our pre-qualified national network of 34,000 the maintenance vendors and technicians across 55 trades. management hassleSave time with Consolidated Invoicing / Net 30 Terms Rest assured with Discover greater value across vendor and service costs with our exclusive rates, partnerships, and economies of scale and national coverage our transparent contract Only pay for the Lessen services you use when you use them with no and pricing at scaleminimum spend and a simple two-page contract.
On demand R&M Pricing
Reduce indirect and direct materials costs while streamlining property care at scale. Fuel greater value and agility leveraging Lessen’s procurement platform, vendor network, and data-driven insights.
Common Tenant Repairs*
Replace water heater $1,345
Replace garbage disposal $265
Clean condenser coil
Replace dual run capacitor $65
$65
Replace GFCI outlet $65
Replace ceiling fan $190
*** Pricing is not guaranteed, but is based on median task pricing negotiated with Lessen’s vendor network. Pricing includes labor, materials, and Lessen Service** Fee, but may vary depending on site conditions. Each visit may also include a one-time diagnostic/mobilization fee. Pricing excludes sales taxes, if applicable.