Lessen: End-to-End Technology Platform for Property Services
Lessen is a premier end-to-end technology-enabled platform that simplifies and accelerates property services for single-family residential portfolios nationwide by providing maintenance, repairs, renovations, and turns through a network of over 34,000 qualified vendors and in-house technicians, serving 65+ metropolitan markets with a 4.7/5 resident satisfaction score and handling 3 million work orders and 20,000 renovations annually.
The premier end-to-end, technology-enabled platform for property services, at scale.
Lessen makes the act of caring for single-family residential properties simpler, faster, and better. We ease the burden, the uncertainty, and the risk associated with managing distributed real estate portfolios, getting homes to market faster, and keeping residents in them longer. And like you, we are driven to deliver exceptional resident experiences.
For property services simplified, Lessen is more.
3M
Work orders performed annually
20K+
Renovations and turns performed annually
34K
Qualified vendors supplemented by in-house technicians
4.7/5.0
Resident satisfaction score
65+
Metropolitan markets served
Who we serve
Owners and managers of distributed residential properties: single-family homes, apartments and condominiums
Our services
Lessen provides property maintenance, repair, turns and renovation services to owners and managers of single-family real estate portfolios. Powered by our technology platform, One by Lessen, we provide services nationwide across more than 55 trades for exteriors, interiors, and facilities.
Renovations and capital projects
Become move-in ready - faster
• Skilled vendors and project managers
• Improved buying power
• Faster, accurate scoping
• Data and reporting for transparency
• Reduce your volume of change orders
Turns
Quality turns while controlling costs
• Simplify the process
• Limit overhead
• Reduce vacancy losses
• Grow revenue
Repairs & Maintenance
Better fixes for better resident experiences
• 24/7 in-house call center
• More fixes completed on visit #1
• Vendor app ensures work order validation
Electrical, plumbing, HVAC, doors and windows, handyman services, recurring and reactive services, preventive maintenance, painting, specialty trade services, turn-key make readies from scope to quality control Interiors/exteriors, project quality control and close-outs
Our Technology: One by Lessen™
Manage your work orders, streamline processes, and control costs across all your property maintenance activities from a single portal. One by Lessen<sup>TM</sup> acts as a single source of truth, optimizing your workflows and connecting you to thousands of Lessen Affiliates across North America.
One Onsite™ tenance MAPP Sorry and Filter Acceptance Unit 3 Exit Date 10/08/2023 W Oct 30 Unit 3 Exit Date 10/08/2023 Profile Acceptance Date 10/08/2023
One Maintenance TM - Allowing residential occupants
Project Details Overview Work Order 1 $1,000 Work Order 2 $1,000 Work Order 3 $1,000 Work Order 4 $1,000
One by Lessen
One by Lessen
work orders
work orders
work orders
Complete
microsoft Lane, Unit 14 5, 6, 60209
work orders
work orders
work orders
One by Lessen
TM One Onsite- an app that helps technicians execute work accurately, on time, and with full accountability.
TM One Maintenance - Allowing residential occupants to easily submit work-order requests.
Why Lessen?
Proven World-Class Platform
• 20+ year track record of results
• Deep subject-matter expertise
• Nearly $200MM invested in technology
• Dedicated account mgmt. & institutional-level reporting
Reduced
Operating Costs
• Scaled purchasing power
• Reduced back-office spend
• Advanced analytics/actionable insights
Increased
Occupant Satisfaction
• 24/7/365 service support
• 4.7/5.0 resident satisfaction score
• 4.8/5.0 mobile app rating
Large
National Scale
• 65+ MSAs served in the U.S.
• 34,000+ qualified vendors in network
• 125+ in-house technicians
Nationwide Coverage
• Seamless ability to scale up
With over 34,000 qualified vendors (Lessen Affiliates) nationwide and over 125+ in-house boots on the ground, Lessen serves over 65+ major markets across the United States.
Our end-to-end technology seamlessly integrates the Lessen Affiliate vendor ecosystem and our staff with your managers and residents, delivering complete service visibility, cost advantages, and improved productivity..