Lessen: Digital End-to-End Platform for Distributed Property Portfolios
Lessen® is a leading digital end-to-end platform trusted by nationwide industry brands to streamline operations, enhance asset performance, and deliver exceptional customer experiences for distributed commercial property portfolios through a single portal that offers access to vetted vendors, real-time performance visibility, and comprehensive services including maintenance, repairs, renovations, and capital project management across diverse sectors such as financial services, healthcare, retail, and education.
<Lessen®
<Lessen®
Any Property. Any Problem, One Fix.
The leading digital end-to-end platform for distributed portfolios
Industry-leading brands nationwide trust Lessen for seamless operations, enhanced asset performance, and exceptional customer experiences. Transform your facilities with data-driven solutions that build value and protect assets for distributed portfolio businesses.
Everything in One Place
Access vetted, high-quality vendors and optimize work orders in a single portal. Tap into expert resources and streamline payments.
Powered by Technology
Leverage best-in-class technology that delivers real-time performance visibility across your portfolio, vendors, properties, and assets.
Perfected by People
Built upon trusted, collaborative relationships with our team located across the United States.
1.8M+
Total properties served
3M
22%
Work orders completed annually
of WOs completed by MWDBE vendors
34K+
Qualified vendors in network
55+
General and specialty trades
Who we serve
Owners and managers of distributed commercial portfolios nationwide including:
Financial services
Healthcare
Grocery Stores
K-12 education
Logistics and distribution REITs
Restaurants
Retail
Telecommunications
Our services
Lessen’s nationwide infrastructure ensures that when maintenance is planned or required, work happens fast. Scheduled preventative maintenance will also reduce the total number of work orders that occur. Capital projects happen on time and within budget, serving your business and keeping your portfolio occupied. And, along the way, Lessen delivers realtime performance and project visibility, improved communications, and data reporting, 24/7/365. Plus, Lessen’s national scale and supply chain provide you with greater buying power to help lower your overall costs.
Renovations and Capital Projects Project Management
Repairs & Maintenance
Better fixes and recurring services for better experiences
· 24/7 in-house call center
· 24/7 expert emergency desk
· More fixes completed on first visit
· Improved customer satisfaction
Renovations and Capital Projects
Be on-time, and on-budget
· Faster, accurate scoping
· Reduce your volume of change orders
· Asset lifecycle planning
Portfolio-focused across a diverse spectrum of needs
Project Management
· Emergency reovery & build back
· Single trace reactie
· Multi trade & capital expenditure (CapEx)
An Unrivaled Tech Platform: One by Lessen™
One by Lessen helps you manage your work orders, streamline your processes, and control your costs. It’s a single source of truth for facilities – connecting our clients with our vendors to ensure continuous revenue generation with complete spend transparency.
9:41 Pending Acceptance Project Details Overview Work Order Work Order 1 $1,000 Work Order 2 $1,000 Work Order 3 $1,000 Work Order 4 $1,000 Decline
One by Lessen™
Orders pending acceptance Berry Lane, Unit 3 S. IL 60009 work orders End date 2023 10/08/2023
with pending work orders Strawberry Lane S. IL 60009 work orders End date 2023 08/08/2023
Complete Strawberry Lane, Unit 14 S. IL 60009 work orders End date 2023 10/08/2023
Schedule Profile
One Insite™ by Lessen
nod afternoon October 14, 2022 locations active in ration High priority requests 0 Critical events 0 Excalations Actions Edit 6 Quotes waiting approval 5 Pending client dispatch approval nagement
9:41
Portfolio Locations Districts Regions <1 mile R000 | South Central 244 South St. Chicago, IL 60606 Closed 1 Critical events 2 Excalations Needs attention Closed Fav tions Filter Shorewoods South Shores, Addition, IL 50320 Closed 1 Critical events 2 Excalations Y Fields Evanston, IL 39201 Sensitive 0 1 Excalations
One Insite™
One App, Two Views: a more insightful way to manage your locations.
Fully integrated views into what matters most.
Portfolio View: Access key insights to manage your property portfolio.
Site View: Location managers access a single source of truth for your facilities.
Why Lessen?
Proven World-Class Platform
• 24+ year track record of results
• Deep subject-matter expertise
• Nearly $200MM invested in technology
• Up to 80% of work orders auto-dispatched
• Dedicated account mgmt. & institutional-level reporting
Reduced
Operating Costs
• ~20% work order avoidance through virtual assistance
• Scaled purchasing power
• Reduced back-office spend
• Lease & warranty management
• Advanced analytics/actionable insights
Increased Client
Satisfaction
• 24/7/365 service support
• 4.8/5.0 mobile app rating
• 15 minute median time from work order intake to vendor dispatch
National
Presence
• 34K+ qualified vendors in network
• 125+ in-house technicians
• Seamless ability to scale