What capabilities does Lessen360™ provide to streamline property maintenance?

True workflows: Every work type has a structured, end-to-end workflow — intake through invoice Vendor accountability built in: Scorecards, NTE controls, real-time status visibility AI trained on your industry: Aiden is trained on 40M+ work orders. It triages at intake, benchmarks pricing, and surfaces patterns before they hit your P&L Dedicated Client Success Manager: Our team of experts is in the trenches with you, not just support

What are the key capabilities of Lessen 360?

- **Work order avoidance:** AI triage catches what doesn't need a dispatch (~20% reduction target) - **Technician efficiency:** From 4–5 work orders/day to 7+ work orders/day (35% improvement target) - **Turn cycle time:** Best-in-class operators closing turns in 5–7 days - **Cost controls:** NTE + AI pricing benchmarks - **Admin time:** Automation reduces time on routine tasks to ~1/2 of prior levels - **Predictive maintenance AI:** Cuts costs for spend target by 25%

How does Lessen support different operator needs?

Three ways operators work with Lessen: 1. Lessen 360 (Software): Your team runs the full operation on the platform. You own the work; we give you the tools, the playbook, and a CSM. 2. 360 + Managed Services: 360 software plus Lessen's operations team handling vendor management, dispatching, or other functions you want to offload. 3. Fully Managed Services: Lessen runs the maintenance program. You get the visibility, the reporting, and the outcomes — without building the team.

What operational improvements can users expect from Lessen360?

- **Work order avoidance:** AI triage catches what doesn't need a dispatch (~20% reduction target) - **Technician efficiency:** From 4–5 work orders/day to 7+ work orders/day (35% improvement target) - **Turn cycle time:** Best-in-class operators closing turns in 5–7 days - **Cost controls:** NTE + AI pricing benchmarks - **Admin time:** Automation reduces time on routine tasks to ~1/2 of prior levels - **Predictive maintenance AI:** Cuts costs for spend target by 25%

Lessen 360: Streamlining Property Maintenance Operations

The property maintenance industry faces significant uncontrollable cost increases and hidden inefficiencies—such as labor waste, delayed unit turns, deferred maintenance, and vendor mismanagement—that collectively drive up expenses and reduce net operating income, with current practices falling short of best-in-class benchmarks that demonstrate much higher technician productivity, faster turnaround times, and substantial cost savings through predictive maintenance AI.