Industrial & Storage Facility Maintenance Solutions
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Until browser storage is cleared
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2 years
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1 minute
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2 years
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2 years
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Persistent in browser local storage until manually cleared
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unknown
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365 days
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Retention:
365 days
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90 days
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Local Storage
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Persistent
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Persistent
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3 months
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30 days
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90 days
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Retention:
3 months
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Personalization
Remembers your preferences and provides enhanced features.
YouTube
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Local Storage
Retention:
Until cleared
Vimeo
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LOCAL_STORAGE_ID_VIMEO_PLAYER
Description
Stores the viewers Vimeo player settings, such as volume, playback quality, and captions, so these preferences can be applied in the embedded player.
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Local Storage
Retention:
Unknown
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Lessen for Industrial & Storage
Keep every facility running. And every shipment moving.
From dock and equipment repairs to climate-controlled storage and facility-wide capital projects, Lessen manages the full range of property services across your distribution network, warehouses, distribution centers, and storage facilities alike, in 150+ metro areas nationwide.
Find your solution
ONE CONNECTED PLATFORM
Reactive maintenance models break at scale
When facility issues are handled market by market, downtime doesn't get contained; it compounds.
A single equipment failure can halt an entire operation
A malfunctioning dock door, a failed rooftop HVAC unit, or an offline conveyor doesn't stay a maintenance ticket; it becomes a missed shipment window, an idle labor cost, and a throughput problem that keeps accruing until the fix arrives. In a distributed network, the facility with the slowest vendor response sets the pace for the whole operation.
Vendor coverage varies by market, not by need
The distribution center in one market gets a technician in two hours. The facility three states over waits two days for the same repair. Without a governed vendor network, response time becomes a function of geography, not urgency, safety, or the actual cost of downtime.
The real cost of downtime rarely shows up on the invoice
Lost throughput, delayed outbound shipments, temporary labor brought in to work around a broken system, and rework from a rushed fix all cost more than the repair itself. But none of it appears as a line item until someone adds it up after the fact.
Standardize the execution across every location
One set of workflows, applied the same way whether it's your flagship distribution center or your smallest storage facility.
Consistent classification and routing, facility to facility
Aiden helps classify the issue, determine urgency, and route the work to the right vendor, so a failed dock leveler, a racking safety issue, and an HVAC failure in a climate-controlled unit all move through the same standardized process, no matter which facility reports it.
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SLA compliance embedded into execution
SLA performance isn't tracked after the fact; it's built into how every work order is routed, escalated, and closed, so a slipping response time gets caught and corrected before it turns into a missed shipment window.
Resolve issues before they escalate into downtime
Aiden flags at-risk work orders and recurring equipment issues early, so a failing unit gets addressed on a planned basis, before it fails during a peak shipping window and takes a dock, a line, or a facility offline.
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See the full cost, not just the invoice
Every invoice is checked against the work performed before it's approved. Beyond the invoice, Lessen helps you manage the costs that don't show up on it: downtime, temporary labor, and rework.
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Property services built around industrial & storage priorities
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HVAC \
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Protect temperature-sensitive inventory and keep climate-controlled storage running to spec, in every facility. \
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Electrical \
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From dock lighting to conveyor and racking power systems, keep the infrastructure your operation depends on running safely and reliably. \
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Plumbing \
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Fast response on the issues that can shut down a break room, a wash bay, or a fire-suppression system. \
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Emergency Repairs \
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24/7 response on the failures that can't wait for a scheduled visit; a down dock door or a failed rooftop unit doesn't pause for business hours. \
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Reactive Disaster Recovery \
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Rapid post-event assessment, debris removal, and remediation, so a storm-damaged facility gets back to moving freight instead of waiting in line for a contractor. \
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Asset & Warranty Management \
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Track the condition, service history, and warranty coverage of the equipment your throughput depends on, so repairs get planned, and paid for correctly, before they turn into downtime. \
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Learn more
CUSTOMER STORY
Streamlining facilities maintenance for a national logistics leader
Challenge
A leading national delivery and logistics company managed maintenance across a sprawling, dispersed facility footprint through a patchwork of local vendors. Coverage responsibilities were unclear, service quality varied wildly by location, and finance teams were buried in complex contract negotiations and inconsistent invoicing.
Solution
Lessen consolidated the entire program under one unified platform: negotiating competitive regional rates, building a vetted provider network, and rolling out predictive maintenance models alongside custom performance dashboards. What started as a 70-location pilot scaled into a program spanning more than 1,500 locations nationwide.
1,500
locations managed under a single, consolidated facilities program (scaled from a 70-site pilot)
1,000
data points captured per work order in real time, powering predictive maintenance and performance visibility
100
invoices consolidated into unified, simplified billing each month
Ways to use Lessen
Your operation, your call
Managed by Lessen, managed by you, or one service at a time. However you want to run it, Lessen fits the model.
Managed by Lessen
Lessen coordinates execution end to end, from intake through completion, billing, and reporting.
Best for
Enterprise portfolios and teams reducing internal coordination.
Service by service
Bring in Lessen wherever coverage, capacity, or consistency are needed, whether that's one service or as much support as your team needs.
Best for
Teams that need to fill specific gaps, whether that's one service or added capacity, without handing over the whole program.
Managed by you
Your team runs the work directly, with Lessen's workflows, visibility, and intelligence behind it.
Best for
Teams that want control while standardizing operations.
Not sure which model fits your operation?
Answer a few questions about your team and portfolio, and Lessen points you to the right model.
Find your solution
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Works alongside the systems you already run
Lessen connects to the warehouse management, dock scheduling, and compliance systems your facilities already run on, so information moves automatically instead of getting re-entered by hand.
Frequently asked questions
Can Lessen support facilities across all our markets, including smaller or more remote locations?
This seems like it would cost more than managing vendors ourselves. How does the math actually work?
Will bringing Lessen on disrupt operations at facilities that can't afford downtime?
We already have vendors we trust in most of our markets. What does Lessen actually change?
How is Aiden actually different from the "AI" claims we're hearing from every vendor right now?
How does Lessen handle emergency or storm response for distribution facilities that can't afford to go dark?
Get in touch with our sales and support teams for demos, onboarding support, or product questions.
See how Lessen would work for your portfolio
Tell us how your portfolio runs today, and we'll show you exactly where Lessen fits, the full program, a few service categories, or just the platform
Find your solution
