From Informal Repairs to Enterprise Control: Veterinary Clinic Facilities Transformation
A veterinary clinic client transformed hundreds of legacy community-based locations with informal repair systems into a centralized, compliant enterprise facilities platform by digitizing HVAC and asset data, retaining trusted local vendors under governance, and achieving rapid emergency response and visibility into $5 million in capital exposure across 1,964+ tracked assets.
From Informal Repairs to Enterprise Control
Overview
Community-based veterinary clinics grow from personal relationships, trusted local technicians, and informal systems built up over time. This client acquired hundreds of legacy locations into a national platform, where those relationships risked blocking consistency, compliance, and transparency. It needed one governed program without severing local vendor ties.
The Challenge
• Legacy buildings had undocumented systems • Former owners resisted centralized process • Untracked HVAC assets hid capital risk
The Solution
• Local vendors kept, made compliant and insured • HVAC and asset data digitized portfolio-wide • All work routed through One by Lessen™
385+ Locations Onboarded Locations verified and onboarded into a centralized facilities platform.
$5M Capital Exposure Surfaced Projected capital exposure surfaced for aging infrastructure across the acquired portfolio.
1.4 Days Emergency Response Average emergency response time for patient-critical systems.
Hundreds of legacy clinics, one standard, the same trusted local crews.
1,964+ Assets tracked 480+ HVAC units past life 16+ Avg. age at end of life
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