How does Lessen help manage a shifting telecom store footprint?

Since 2020, Lessen has managed facilities across more than 450 locations for one of the nation's leading wireless retailers...One program across HVAC, locksmith, plumbing, pest...Store-, trade-, and asset-level dashboards...Vendor network flexed with the footprint, not spend

Driving Consistency Across a Shifting Telecom Footprint

Since 2020, Lessen has managed facilities for over 450 telecom retail locations amid frequent mergers and high manager turnover by implementing a unified program across HVAC, locksmith, plumbing, and pest services with store- and asset-level dashboards and a flexible vendor network, achieving an 83% first-time fix rate, an 89% increase in mobile work orders, and boosting portal adoption from 50% to over 80% to maintain consistent standards and cost efficiency.

Driving Consistency Across a

Shifting Telecom Footprint

Overview

Since 2020, Lessen has managed facilities across more than 450 locations for one of the nation's leading wireless retailers. In retail telecom, store counts shift constantly through mergers, acquisitions, and market realignment, demanding a partner that scales up or down without losing control or cost efficiency. High store-manager turnover made consistent standards harder still.

The Challenge

• M&A-driven openings and closures demanded flex • Manager turnover eroded consistent standards • Lock-and-key risks and aging HVAC needed speed

The Solution

• One program across HVAC, locksmith, plumbing, pest • Store-, trade-, and asset-level dashboards • Vendor network flexed with the footprint, not spend

83% First-Time Fix First-time-fix rate on non-quoted work orders.

89% Mobile Work Orders Increase in mobile work order creation, sharply reducing manual outreach.

14% Portal Adoption Year-over-year increase in portal adoption.

Every store gets the same standard, whoever is managing it.

450+ Locations managed 50% Prior portal adoption 80%+ Adoption today

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