Centralized Facilities Management for National Patient Care Provider
A national patient-care provider centralized its facilities management using Lessen's One system to improve oversight, proactively track and phase out 256 aging R-22 HVAC units, reduce emergency response times to 1.8 days, cut travel charges by 17%, and identify $3.7 million in future capital exposure, thereby enhancing climate control reliability and service consistency across temperature-sensitive, patient-facing sites.
Centralized Facilities for National
Patient Care
Overview
In patient-facing healthcare, climate control and electrical reliability protect both patients and the equipment supporting them. This national patient-care provider ran facilities branch by branch, creating blind spots in spend, asset condition, and service consistency. Aging R-22 HVAC units added a phase-out deadline, with capital spend still driven by emergency failures.
The Challenge
• Branch-by-branch oversight created blind spots • Work scheduled around active patient care • Aging R-22 units carried phase-out risk
The Solution
• System of record in One by Lessen™ with SSO • HVAC PM and asset tracking ahead of phase-out • Smart dispatch for temperature-sensitive sites
1.8 Days Emergency Response Average emergency work-order response across temperature-sensitive, patient-facing sites.
$3.7M Capital Exposure Identified Future capital exposure identified across 256 aging R-22 HVAC units.
17% Travel Charges Reduced Reduction in travel charges, with travel spend down 16% year-over-year.
Getting ahead of aging equipment before patients ever feel it.
256 R-22 units flagged 499 R-410A to phase out 11% Emergency work share
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